Our office is always looking to provide the most reliable and efficient ways to communicate with you. Here is a brief recap of the various ways we can be reached: 

TELEPHONE // Pontiac: 815-842-4393 // Bloomington: 309-290-3743 If no one is available to answer your call, you can always leave a voice message which we will receive and forward to the appropriate person in order to respond to you in a timely manner. 

E-MAIL // All our staff have an email address that is part of a Transport Layer Security (TLS) platform that allows us to send and receive messages in a secure manner. When we need to communicate non-public information electronically with you, we utilize the TLS system by using the words “secure” in the subject. Remember that if you are sending or returning any non-public information to our office, you must send the information in a secure manner from your own email program. 

TEXT MESSAGES // Both of our advisors can receive and send text messages using HEARSAY RELATE Business text messaging. Please remember that text messages are NOT ENCRYPTED and should therefore not contain confidential information. Please contact Denise or Susan if you would like to access this means of communicating with David or Darrell.

Please continue to reach us via our general office number 815-842-4393 (consider adding Douglass Financial to your phone contacts). From there, we are able to direct you to our Bloomington office and/or directly to the person you would like to reach.