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We are hiring for the following:

Financial Advisor Assistant

Position: Financial Advisor Assistant

Reports to: Partners/Client and Office Services Manager

Time Commitment: Full time

Education: Bachelor’s (Preferred)

Experience: 1 year administrative experience (Preferred)

Douglass Financial Services (DFS) is focused on providing clients with the advice and tools needed to reach their financial goals. At DFS we take the time to know our clients and their financial goals. We assist our clients with all stages of their financial plans including helping them to identify their financial goals, strategies to implement those goals and reviewing positive solutions. We consider our clients our family and thus treat them as such. We are interested in developing relationships and having a personal focus when dealing with their financial goals and accounts. This is the right job for someone who is passionate about helping and serving people well and wanting to have a direct impact on the outcomes of our business. This job is best suited for a mature individual looking for a long-term job.


These are some of the qualities we are looking for as an “ideal DFS team member”.

  • You possess the right mix of compassion, authenticity, accountability, and dedication to connect to clients and serve both them and our advisors well.

  • You are extremely detail-oriented and not afraid of taking initiative.

  • You are highly process-oriented especially as they provide a better client experience and help the DFS team to function better. You are also able to create and follow new processes as needed.

  • You are confident enough to run with a project or task list and exhaust all internal and external resources before coming to the advisor for the answer.

  • You desire to make a very real and tangible impact on our team and the clients we serve. You understand your value to a growing team and are a team player.

  • You don’t need step-by-step directions to solve a problem. You are a logical thinker and can figure things out. You strive for continuous improvement in processes and procedures and rarely let things slip through the cracks.

  • You know the difference between important and urgent tasks. You can prioritize and delegate when needed.

  • You are open to constructive feedback about your own performance and are also able to share your thoughts on how to improve the client experience and office processes.

  • You can talk easily with clients, both in person and on the phone, effectively communicating the action items clients are responsible for accomplishing as part of the planning process.

Summary of Job Responsibilities:

To effectively assist in responsibilities and activities related to the services and products Douglass Financial Services provides to its new and existing clients.

Essential Duties and Responsibilities:

Client Operations and Delivery

  • Prepares and delivers client account paperwork to Partners for electronic delivery review and signature as well as regular mail delivery (direct, variable annuities, alternative investment, brokerage, etc.)

  • Submits, monitors, and resolves all issues related to paperwork and service requests

  • Assists with client plan development and tracking reports

  • Attends client meetings as needed and assists with client follow-up and paperwork tracking

  • Other duties as assigned

Daily Office Support

  • Manages CLIC/CLIC Client data entry, account updates and client follow up (address changes/death notices/closed accounts, etc.)

  • Manages and organizes all client files (hard copy and CLIC)

  • Maintains check blotter

  • Professionally and courteously answers, trouble shoots, and problem solves incoming telephone calls, voice mails, e-mails and in person requests for assistance from the firm’s existing clients, prospects, registered representatives, recruits, staff, and other entities

  • Other duties as assigned


Essential Skills

  • Strong interpersonal and telephone communication skills

  • Ability to provide high level of authentic service and compassion to client relationships

  • Demonstrated proficiency in Office 365

  • Strong organizational skills and multi-tasking capabilities

  • Dedication to high quality work and significant attention to detail

  • Ability to work independently but also a strong collaborator in a team environment


Additional Skills Preferred but Not Required

  • Previous experience in CRM database management, MS Excel

Non-Essential Duties and Responsibilities:

  • Assists with miscellaneous projects


Supervisory Responsibilities: None

Work location: Pontiac/Bloomington/remote


To apply or for further information contact:

Denise Ng
Client Services Manager
Douglass Financial Services
815-842-4393

 

Registered Representative, Securities offered through Cambridge Investment Research, Inc., a Broker/Dealer, Member FINRA/SIPC. Investment Advisory Services offered through Cambridge Investment Research Advisors, Inc., a Registered Investment Adviser. DFS and Cambridge are not affiliated. Cambridge does not offer tax advice.

305A W. Washington Street Pontiac, IL 61764
3807 General Electric Road, Suite #2 Bloomington, IL 61704